LLM Production Diagnostics
Find Why Your AI System Feels Broken
Your dashboard says 'green,' but users say 'it's broken.' Use this framework to diagnose the invisible issues: costs spiraling out of control, agents getting lost in loops, and quality drops.
The Symptoms
System 'feels broken' despite operational dashboards looking fine
Costs are spiraling ($0.50+ per query) without proportional value
Agentic workflows get 'lost,' hallucinate steps, or enter infinite loops
Quality dropped after a model update despite no code changes
Latency spikes randomly, making the system unusable for real users
What We Diagnose
Agentic logic failures (context loss, planning errors, loops)
Cost drivers and token waste (identifying over-provisioned models)
Step decomposition (breaking 'god prompts' into reliable chains)
Evaluation gaps (we build the missing baseline first if it doesn't exist)
Retrieval quality vs. generation quality attribution
Infrastructure bottlenecks affecting latency (caching, async patterns)
Common Root Causes We Find
Agentic overload: Agents trying to do too much in one context window
Missing evaluation: No way to know if a change improved or broke the system
Architecture bloat: Using complex chains where a simple classifier would work
Drift: Models changing behavior subtly over time without detection
Prompt fragility: System breaks when inputs deviate slightly from 'happy path'
The Diagnostic Process
Symptom Analysis: Review logs, user complaints, and cost reports
Baseline Construction: If you lack evaluation, build a 'Gold Set' to measure reality
Component Isolation: Test retrieval, planning, and generation separately
Review & Recommend: Pinpoint the exact failure mode (e.g., 'Step 3 is too complex')
Your Recovery Roadmap
A Root Cause Analysis should result in a prioritized fix list. You'll know specifically which step to decompose, which model to swap to save costs, and how to verify the fix with automated metrics.
Stop Guessing Why It's Broken
Get a clear diagnosis for your production issues. Use our Evaluation Builder to create the diagnostic metrics you need to fix your system.